Privacy Policy

1. Introduction

At BounceMoney (operated by B2M Holdings Ltd, Cyprus company registration number HE482468), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our financial services.

2. Information We Collect

2.1 Personal Information

When you open an account or use our services, we collect:

• Full name and contact information (email, phone number, address)
• Date of birth and nationality
• Government-issued identification documents
• Financial information (bank account details, transaction history)
• Business information (for business accounts)
• Tax identification numbers

2.2 Technical Information

We automatically collect:

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Provide and manage your financial services account
• Process transactions and payments
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your account and services
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Detect and prevent financial crime

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide our financial services
• Legal obligation: To comply with KYC, AML, and other regulatory requirements
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features

5. Data Sharing and Disclosure

We may share your information with:

• Regulated financial institutions: Where required to process transactions
• Service providers: Who help us operate our business
• Regulatory authorities: When legally required
• Law enforcement: In response to valid legal requests
• Third-party payment processors: To facilitate transactions

We never sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Multi-factor authentication options
• Restricted access to personal information
• Employee training on data protection
• Secure data centers with 24/7 monitoring

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After account closure, we retain certain data for regulatory compliance periods (typically 5-7 years) before secure deletion.

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: For processing based on consent

To exercise these rights, contact us at privacy@bouncemoney.com

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze site usage and performance
• Provide personalized experiences

You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.